{$ticket.name},

Thank you for request. We will be in touch shortly.

SUBJECT: {$ticket.subject}

STATUS:
{$ticket.status}
{$ticket_url}

{if $ticket_attachments}
Following files have been attached:
{foreach from=$ticket_attachments item=attachment}
{$attachment.org_filename},
{/foreach}
{/if}

{if $ticket_attachments_errors}
Following Files: {foreach from=$ticket_attachments_errors item=attachment}{$attachment.org_filename},{/foreach} have been rejected.
Supported attachments extensions: {$attachments_ext}
{/if}