{$ticket.name},

Ticket: #{$ticket.ticket_number} changed status from Open to Closed 
Last response: {$ticket_autoclose_time} hours ago. 

If your issue is not resolved within a reasonable timeframe, you should contact us again.

------------------------------------- 
Subject: {$ticket.subject} 
Department: {$ticket.department} 
Status: {$ticket.status} 
-------------------------------------
